Customer Info
Free Shipping on orders over $50 within Australia. WE SHIP WORLDWIDE! Free Shipping on orders over $50 in Australia. WE SHIP WORLDWIDE! Free Shipping on orders over $50 in Australia. WE SHIP WORLDWIDE!

Privacy Policy

All transactions are processed in (AUD) Australian Dollars.

We respect our customers privacy, details will only be kept and stored on our database. Jean Jail will not sell or give your personal information to any third parties not associated to our website directly.

By providing us with your email address you are consenting to receive emails from Jean Jail with offers and product information unless, opting out of at the bottom of our emails.

Details provided are strictly confidential. The use of details will always be confirmed by the customer, unless required for legal purposes.

We do not store your credit card details.

We are aware of the obligations under the Privacy Act 1988 (Cth) and we work hard to ensure that we meet the obligations under this act.

Do we use cookies? Yes we do. Cookies help us improve our service to you to ensure we are making information relevant to you. If you prefer not to have Cookies enabled please switch them off on your browser or enable your browser to warn you each time a cookie has been sent. Please be aware that if cookies are disabled, some aspects of our website may not function correctly.

The level of encryption used to transmit credit card data, is 128 Bit SSL encryption. When purchasing from The Jean Jail, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support center info@jeanjail.com.au

 

Fraudulent Transactions

If your transaction looks suspicious, we will check your order by charging your card a small amount which will be refunded straight away and will appear back in your account within 24-48 hours. You will then need to confirm the small amount ensuring that the purchase has been made by the credit card holder.

You may be required to verify your account if our online support team contacts you. Remember this is for your benefit to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.

This Privacy policy is susceptible to change and it is your responsibility to read and be familiar with our policy without notification. It is your responsibility as a customer to check for changes. If you have any questions please do not hesitate to email us at info@jeanjail.com.au

 

Vogue Online Shopping Night Guidelines.

Each VOSN event has a specific Australian date & time that you must abide by.

The offer is only valid for 12 hours. From 12pm - 12am on the specified date. 

We cannot apply a discount to your order after it's been placed - so please ensure you enter the code into the 'promotional code box' before finalising your order. You can find this code across all our social media outlets & website.

This code cannot be used in conjunction with any other code or offer.

Due to the increased volume of sales on these promotional days, your parcel will be processed and therfore shipped as soon as possible.

For any further information or queries please email info@jeanjail.com.au.

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