Customer Info
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Refunds & Exchanges

Order Information

Once placing your order no alterations or cancellations can be made.

If you find you have entered the incorrect shipping details please email us ASAP

at info@jeanjail.com.au and we will attempt to correct the mistake.

To avoid postage costs please make sure you are choosing the right product and size,

please email us at info@jeanjail.com.au to ask any further questions about the product.

Please Note: Product with prints may vary.

Return Conditions

We are happy to exchange your product for a credit note on the strict conditions that it is:

  • Within 30 days of purchase.
  • The product is unworn, unwashed and in original condition.
  • Must have all tags still attached.
  • Receipt must be included with the return.

Once your return is received at our warehouse you will be issued with a Credit Note Voucher via email,

which will allow you to repurchase any item of your choice.

We regret that Jean Jail is unable to refund any shipping costs under any circumstance.

PLEASE NOTE: NO EXCHANGES ON SWIMWEAR OR JEWELLERY FOR HYGIENE REASONS. PLEASE MAKE SURE YOU SELECT YOUR SIZE CAREFULLY.

How do I return an item?

  1. Ensure your return meets all of the ‘Return Conditions’ above or your item may be returned to sender.
  2. Send your item back to the address below, via a trusted postal method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

    Jean Jail Warehouse
    Att: Returns
    Homemaker Centre
    Shop 6,
    1-49 Raglan Parade
    Warrnambool, Vic
    Australia, 3280.
  3. Returned products will be assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email.

If your return does not satisfy the above conditions it will not be accepted and will be returned to you.

Please note credit note vouchers are not redeemable for shipping costs.

We regret that Jean Jail is unable to refund any shipping costs under any circumstance.

If items are exchanged more than once you will be charged an $8.00 postage fee, which will be deducted from your credit note.

Overseas purchases will be charged postage as charged initially. We cannot take responsibility for selection of wrong sizes.

If you are unsure about your size please let us know and we can measure the item in question up for you to avoid this.

Can you hold my size for exchange?

Please note due to the high demand for our product, we are unable to hold sizes for exchange.

If you are worried about missing out on your size, or need your item replacement ASAP we recommend purchasing the correct item prior to sending back your return.

We will issue you with a credit note voucher once we receive your unwanted item. Please note this amount is unable to be refunded.

 

Do you offer refunds?

We do not offer refunds for change of mind or incorrect selection of size.

Jean Jail is happy to help you out with a refund if the product you have purchased is:

Significantly different from the description shown

If it is faulty and can't be easily fixed or replaced.

If you have any questions please email us at info@jeanjail.com.au

 

Afterpay

If you wish to return your goods to change sizes or change of mind you are eligible for a credit only. Your credit note will last 12 months from the date of issue. You are only eligible to receive a full refund via Afterpay if the goods are faulty or are not as described. When waiting for your item to be returned to our Warehouse please continue to pay your payments.

 

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