FAQ's

Please find below some of our most Frequently Asked Questions. If your question isn't answered here please contact us.

How do I return an item?

How do I know what size will fit me?

My order hasn't arrived?

Do you restock items?

How to care for my garment?

How do I track my order?

How long does delivery take?

How long until my order will be shipped?

How do I return a faulty item?

Can I change my order once I have placed it?

Can I change my address once my order has been placed?

What happens if my parcel doesn't arrive or is lost in transit?

How long does it take for a return to be processed?

How long do I have to return?

Can I exchange my garment for a different size/style?

Do I have to pay to return items back to Jean Jail?

How do I use a Gift Voucher/Credit Note?

Do my payments stop if I return an item I brought on AfterPay or ZipPay?