Shipping

 

Australia

Express Shipping

1-3*

Business Days

FREE over $50
$8.95 under $50
USA & Canada

Express International Shipping

3-25*

Business Days

FREE over $150
$15 under $150
New Zealand

Express International Shipping

1-10*

Business Days

FREE over $100
$10 under $100
UK & Ireland

Express International Shipping

3-10*

Business Days

$15 over $150
$25 under $150
Asia Pacific

Express International Shipping

1-3

Business Days

$15 over $150
$25 under $150
Rest of World

Express International Shipping

1-25*

Business Days

$30
Store Pickup

Pickup from Warrnambool, VIC, AUS

Processed on Weekdays Only

Pick up available during store hours

FREE
*Please note: Timeframe estimates are from when the parcel is sent and are business days. 
Shipping Information

We know how important it is to receive your order quickly and our aim is to send your orders out as fast as possible. Orders placed before midday are in most cases posted out the same day, if not the following business day. High volume periods and other factors may affect this timeframe. In rare cases you may be contacted before we can release your parcel, as soon as we can confirm any information required, your parcel will be on its way. 

 Postage & Tracking Your Parcel

Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days. 

If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from. 

If you have not received your parcel within 25 business days of your order being shipped please notify us at hello@jeanjail.com.au and we will begin an investigation into the matter.

Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. We will try our best to ensure you receive your parcel asap. 

Covid-19 

Please note due to the impact of Covid-19 there may be some circumstances where delays are unavoidable. We reserve the right to extend our delivery times in the event that we are required to close for a period, have decreased staff or uncontrollable timeframes by a postal service.

Taxes & Duties

Postage charges do not include taxes and duties, which may be applied by customs in the country of delivery. All taxes & duties are the responsibility of the customer and usually determined on the value of your order. If you choose not to pay taxes and duties and your order is returned to us we will refund your order minus shipping and any fees and charges your order had incurred due to this process. 

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine security checks. 

 

Incorrect Information & Failure to Collect

In many instances once your order has been placed no changes are able to be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP at hello@jeanjail.com.au and we will try our best to correct the mistake.

If parcels are not collected, or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.


Store Pickup

You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to have your order number ready eg. JJ#

Jean Jail, Shop 13, 1/49 Raglan Parade, Warrnambool, Victoria, Australia.