Item(s) must be returned within 30 days of purchase in original condition. Items must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.
If you receive your item and decide it's not right for you, we do offer a credit note which is valid for three years or exchange for a product. We do not offer a refund for change of mind or incorrect selection of size.
RETURN PROCESS - for Change of Mind.
- Ensure the item is within 30 days of purchase. The product must be unworn, unwashed + in original condition. Please include all original product tags. Shoe boxes must be packed inside a post bag. For hygiene reasons we are unable to accept the following for change of mind: earrings, makeup, skincare, and beauty products.
Follow the steps on our Returns Portal. You may choose to exchange for another size if available, exchange for another product or return the product to receive a store credit.
You will be sent further instructions to your email after you complete all the steps in the Returns Portal
STORE CREDIT: Once your return has been received + accepted, you will be issued a store credit via email. Store credits are valid for 3 years from the issue date.
EXCHANGE FOR SIZE OR PRODUCT:
Our returns system now lets you select a product that you would like to exchange for when your return arrives back at our warehouse. When selecting this option please note we will send it out automatically if it is still in stock at the time of return via Regular Post for you after we receive your return.
If the exchanged item is not longer available a store credit will be processed and sent to your email.
I NEED MY EXCHANGE SENT OUT EXPRESS - CAN I UPGRADE MY SHIPPING?
Once you have used our returns portal and submitted you’re request RMA number and we can upgrade your item to express shipping back out for just $9.95 (Aus residents) $12.00 (NZ Residents)
WHY AM I UNABLE TO EXCHANGE AN ITEM $80 AND UNDER?
You are more than welcome to select store credit on our returns portal for these returns and exchange that way. Unfortunately at this point in time we are unable to exchange orders $80 and under. You will then be issued a store credit when your item arrives back at our warehouse.
WHAT HAPPENS IF I HAVE PURCHASED THE INCORRECT SIZE?
If you are unsure about sizing we recommend contacting our Customer Experience Team at email@example.com before purchasing. If you receive your item + need to swap the size please ensure you return it within 30 days of purchase.
If the product you have purchased is significantly different from the description shown or has a major manufacturer's fault that can't be easily fixed/replaced we are happy to help you out with a store credit, exchange or refund. We do not offer refunds for change of mind or incorrect selection of size. Please apply for this through our returns portal. You will be required to provide a photo and explanation of the manufacturer's fault. If you would like to exchange this product for either the same style or a different style please select the exchange option on the portal and select the reason item is damaged. If you have any questions please email us at firstname.lastname@example.org
RETURNS - AFTERPAY + ZIPPAY
When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 3 years from the date of issue.
CAN I CHANGE MY ORDER ONCE I PLACE IT?
Please contact us as soon as you realise there is an issue with your order + we will try to help. As our warehouse is constantly packing your orders as fast as possible we may be unable to edit your order as it may already be packed.
MY PRODUCT COLOUR LOOKS SLIGHTLY DIFFERENT TO THE PHOTOGRAPHS ONLINE?
Products with prints may vary in colour and position which can sometimes affect the overall look of the product. Colour may differ slightly from photos due to lighting/monitor settings and lighting conditions. We try our best to colour match every item to ensure they are as close as possible to the natural colour.
WHAT IF I NEED TO RETURN MY ITEM?
Customers are responsible for return postage costs, as we offer free shipping on all orders over $80 when delivering your items to you the first time.
We do have a return portal you may use with a flat rate of $9.60. This return postage cost will be deducted from your credit note if you are located within Australia. Please go to our Returns Portal to find out how. New Zealand customers please follow the steps through our portal - unfortunately we cannot offer a shipping label and we request after going through the portal that you use a trusted shipping provider to return your item.
WE ARE HERE TO HELP!
If you need further assistance we recommend using our online chat or email us at email@example.com and we will get back to you as soon as we can.