Returns

Return Policy

Make a Return

Returns via Post

RETURN CONDITIONS

Item(s) must be returned within 30 days of purchase in original condition. Items must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.

If you receive your item and decide it's not right for you, we do offer a credit note which is valid for three years. We do not offer refunds for change of mind.

RETURN PROCESS

1. Follow the steps on our Returns Portal

2. Return item within 30 days of purchase.

3. Ensure the product is unworn, unwashed + in original condition.

4. Please include all product tags.

5. Shoe boxes must be packaged inside a post bag.

6. For hygiene reasons we are unable to accept the following for change of mind: earrings, makeup, skincare, beauty products.

7. You will be sent further instructions to your email after you complete all the steps in the Returns Portal 

Once your return has been received + accepted, you will be issued with a store credit via email. Store credits are valid for 3 years from issue date.

WHAT HAPPENS IF I HAVE PURCHASED THE INCORRECT SIZE?

If you are unsure about sizing we recommend contacting our Customer Experience team at hello@jeanjail.com.au before purchasing. If you receive your item + need to swap the size please ensure you return it within 30 days of purchase. When your item is received + accepted for return, you will be issued a store credit which can be used within the next 3 years.

WORRIED ABOUT MISSING OUT ON YOUR SIZE?

We suggest repurchasing the correct size of the same item straight away to avoid missing out. When returning the original item, please put a note inside your parcel indicating your have repurchased in the correct size and your new order number. In this instance we will refund the original item minus postage costs.

FAULTY ITEMS

If the product you have purchased is significantly different from the description shown or has a major manufacturers fault that can't be easily fixed/replaced we are happy to help you out with a store credit or refund. We do not offer refunds for change of mind or incorrect selection of size. If you have any questions please email us at hello@jeanjail.com.au

RETURNS - AFTERPAY + ZIPPAY

When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 3 years from the date of issue.

CAN I CHANGE MY ORDER ONCE I PLACE IT?

Please contact us as soon as you realise there is an issue with your order + we will try to help. As our warehouse is constantly packing your orders as fast as possible we may be unable to edit your order as it may already be packed.

MY PRODUCT COLOUR LOOKS SLIGHTLY DIFFERENT TO THE PHOTOGRAPHS ONLINE?

Products with prints may vary in colour and position which can sometimes effect the overall look of the product. Colour may differ slightly from photos due to lighting/monitor settings and lighting conditions. We try our best to colour match every item to ensure they are as close as possible to the natural colour.

WE ARE HERE TO HELP!
If you need further assistance we recommend using our online chat or email us at hello@jeanjail.com.au and we will get back to you as soon as we can.
Make a Return

We are happy to accept your item for return if you change your mind or you select the incorrect size, for a credit note. On the strict conditions:

Check our Return Policy

Ensure your return meets the conditions of our Returns Policy and complies, before lodging your return.

Lodge a Return

Lodge a return through our Returns Portal. You can begin this process by clicking on our returns portal below.

Next Steps..

Once we receive your request for return we will notify you of the next steps shortly via email.

CLCK HERE TO GO TO THE RETURNS PORTAL